How To Get A New Gas Connection: Online And Offline Modes

Did you know the number of active LPG domestic customers was 31.4 crore in 2023? LPG or Liquefied Petroleum Gas is one of the most used ways to get a gas connection in India. Whether for cooking or heating, LPG gases always come to the rescue! Being such an integral part of the household, new homeowners feel perplexed about getting a new gas connection. Many feel confused about the offline documentation process; others are unsure about the types of gas connections available. If you are recently moving to a new city, then figuring out how to apply for gas connections online and offline is essential. That’s why, driving your woes away, we will walk you through how to get a new gas connection and its cost, along with the necessary details. So, let’s get started, shall we? 

Also Read: How To Apply For Commercial Gas Cylinder Online

Types of Gas Connections Available Near You 

Before we get started, you need to understand there are two types of gas connection services –  LPG (Liquefied Petroleum Gas) and PNG (Piped Natural Gas). LPG, a mixture of hydrocarbons, is a flammable gas that we use for lighting, heating, and cooking. On the other hand, PNG is also used for heating and cooking and it is a convenient substitute for LPG. Though the latter is a cleaner choice, it is delivered through a pipeline, unlike LPG coming in cylinders. 

Since LPG is commonly used in India, the most private sector gas suppliers are East Gas, Total Gas, Super Gas, and Jyothi Gas. However, you can also choose a public-sector supplier, and they are more popular compared to private ones. Below, we mention the public-sector gas suppliers: 

Also Read: How To Apply For 5 KG Gas Cylinder: Steps, Price, Documents

How to Get a New Cooking Gas Connection  

If you have recently moved to a new city, you should get a new gas connection. You should remember that the price of cylinders varies from one distributor to another depending on the public and private sectors. However, the application process is simple. At first, you have to decide where you want your gas cylinders from. Then you have to go to the website and create an account. Below, we provide detailed information about how the application process works for every supplier. 

1. For HP Gas Connection 

With 44 plants across India, HP Gas is a popular option. Every stage of the process, from bottling to its distribution, is thoroughly monitored. Let’s take a look at how to get HP Gas new connection:  

Online Method

1. Visit the HP Gas registration portal, where you can create an account.
2. You can register via the e-KYC facility; make sure, your phone number is linked to your Aadhar card. Or you can keep your ID and address proof by your side to start the registration process.
3. Once you have the necessary documents, submit them online by clicking on the “Submit” button. After successfully submitting, you will receive a referral number to track your application status.
4. Next, you have to pay for the gas connection fees by using a debit card, net banking, or credit card.

Offline Method

1. You can directly visit the HP Gas Centre near you. If you cannot find a centre, you can locate one by visiting the distribution portal.
2. There you need to visit the nearest dealer or office to get the application form.
3. Submit the application form with the necessary documents.
4. You will get a call confirming your request and your application is processed within 4-5 working days.

Also Read: How To Apply For HP Gas New Connection Online & Offline

2. For Indane Gas Connection 

Indane Gas Connection is a popular LPG service provider in India. It offers domestic gas cylinders for cooking. You can apply for a new connection online or through a local distributor.

Online Method

1. Go to the official Indane website and look for the option to apply for a new gas connection.
2. Provide the required personal and address details. Scan and upload copies of your identity proof, address proof, and passport-sized photograph.
3. Select the nearest Indane distributor to your location.
4. Review your application and submit it online. Indane will verify your documents and contact you for further steps.
5. Once your application is approved, you will need to pay a security deposit.

Offline Method 

1. Locate your nearest Indane gas distributor.
2. Request an application form from the distributor.
3. Complete the required details on the form, including your personal information, address, and contact details.
4. Provide copies of your identity proof, address proof, and passport-sized photograph.
5. Hand over the completed form and supporting documents to the distributor.
6. The distributor will verify your documents and process your application.
7. Once approved, you will receive your gas cylinder, regulator, and other necessary items.

Also Read: How To Apply For Indane Gas Connection Online & Offline 

3. For Bharat Gas Connection

Bharat Gas Connection offers a reliable and efficient way to access clean cooking fuel. With a focus on customer convenience, the service provides hassle-free registration, quick installation, and dedicated support. 

Online Method

1. Visit the official Bharat Gas website.
2. Look for the ‘New Connection’ section on the homepage.
3. Provide the required details such as your name, address, contact information, and identification documents.
4. Upload the necessary documents, such as ID proof and address proof, as specified.
5. Complete the payment process through the available online payment options.
6. After your application is processed, you will be contacted to schedule a convenient installation time.
7. A technician will install the connection at your home, ensuring everything is set up safely.

Offline Method

1. Locate your nearest Bharat Gas distributor by checking the official website or calling customer service.
2. Ask for the new connection application form at the distributor’s office.
3. Complete the application form with the required details, including your name, address, and contact information.
4. Gather the necessary documents, such as a government-issued ID, address proof, and passport-sized photographs.
5. Hand in the completed application form along with the supporting documents at the distributor’s office.
6. Make the required payment for the connection as specified by the distributor.

Also Read: HP Gas Connection vs Indane Gas Connection: Which Is Better?

Documents Required for New Gas Connection 

To obtain a new gas connection for your home in India, you typically need to provide the following documents:

1. Identity Proof (Voter ID, passport, or driving license)
2. Address Proof (Utility bill, Aadhaar Card, or passport)
3. Photographs (2-3 Recent passport-sized photographs)
4. KYC Form
5. Other Documents (A declaration of your cooking gas requirement or any specific forms required by the gas agency.)

Always check with your local Gas distributor for any additional requirements specific to your area.

Also Read: How To Apply For Bharat Gas Booking Online And Offline

How to Get a New Pipeline Connection for Gas? 

Getting a new PNG connection in India is simple, but following these steps can help you avoid delays and hassles. When you are relocating to a new home or upgrading from an LPG cylinder, here are the essential steps to follow. 

1. Check Availability of PNG in the Area 

Before everything, you should confirm whether gas distributors (such as Mahanagar Gas, GAIL Gas, or Indraprastha Gas) provide pipeline services in your area. Generally, you can check the availability of this service using the PIN code on their website. 

2. Fill Out the Application Form 

When PNG is available in your locality, you can submit the form through:

1. A local representative appointed by the company.
2. The authorised customer service centre.
3. The distributor’s official website

While filling out the application form, you need to put in basic information, including name, address, email ID, proof of identity and address, and mobile number. 

3. Make the Payment 

Most gas companies charge a security deposit for the meter and registration charges. You might also be charged for the optional appliance or pipe charge if you opt for their accessories. The charges typically vary from city to city; however, they are affordable, and you can make the payment online. 

4. Prepare for Site Survey 

Once you are done with the registration process, the technician will visit your home to inspect the layout. They will check your home layout, inspect the nearest pipeline access point and recommend the best route for internal piping. The technician will also clarify whether you will be charged extra. 

5. Installing Pipe and Meter 

When you confirm the layout and gather information about the cost, the team will install the internal piping from the main line to the kitchen. The technicians will fix the gas meter from the outside, and then they will conduct a safety leak test before finalising the work. Usually, most installations are completed within a few hours. 

6. Activation of Gas Connection 

Once the pipeline is installed, the distributor activates the connection. Then you will receive your customer ID, emergency contact, and billing cycle details. Some gas companies only charge you once you start using the gas. 

Also Read: Different Types Of LPG Cylinders In India And LPG Gas Price

What Should You Do to Make the Process Easier? 

Getting a PNG connection doesn’t have to be stressful. With a little preparation, you can speed up the process and avoid repeated follow-ups. Here are some steps to make everything quicker:

1. Keep Documents Handy

Make sure you have your ID proof, address proof, and basic personal details ready before you start the application. This helps you complete the form quickly, especially if you’re applying online, and prevents unnecessary back-and-forth with the distributor.

2. Check Area Availability

Before applying, confirm that your locality is covered by the PNG service provider. Most companies let you check this through your PIN code. Doing this early saves you time and avoids situations where your application gets delayed due to non-serviceable areas.

3. Coordinate With Your Building Society

If you live in an apartment complex, your society may require you to obtain permission or submit a simple NOC for pipeline installation. Getting this approval in advance ensures the technicians can start work without any objections or delays.

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4. Be Available on Installation Day

Choose an installation date when either you or a household member can stay at home. Technicians may need access to various parts of your home, and being present helps answer their questions and get the work done smoothly.

5. Clear the Pipeline Route

Before the technician arrives, clear any items that may block the path—from your building’s entry point to the kitchen. Ensure the kitchen area is tidy and accessible. This helps the team finish installation faster and prevents accidental damage.

6. Clarify Pipe Routing Early

During the initial survey, discuss where the pipeline will run inside your home. Understanding the route in advance avoids last-minute confusion, allows you to prepare for any minor drilling, and helps prevent additional or unexpected charges.

Also Read: Induction Cooktop vs LPG: Which One Is A Better Option?

Know about the New Gas Connection Price 

The cost of a new gas connection in India varies depending on the provider (Indane, Bharat Gas, HP Gas, etc.), the size of the gas cylinder (14.2 kg, 19 kg, etc.), and the specific charges levied by the distributor. Here’s a breakdown of the typical costs involved:

1. Security Deposit: This is a refundable deposit required to ensure the cylinder is returned. It usually ranges from Rs. 1,500 to Rs. 3,000.
2. Cylinder Cost: The initial cost of the gas cylinder itself, which can vary depending on the size.
3. Pressure Regulator: This is a safety device that regulates the gas flow. The cost is usually around Rs. 150. 
4. Installation and Demonstration Charges: These charges are typically levied for connecting the cylinder and providing instructions on its safe use. They can range from Rs. 100 to Rs. 200.
5. Administrative Charges: These may include fees for paperwork and processing your application.  

It’s important to note that these costs may vary based on your location and the specific policies of your chosen gas provider. Below, we mention the latest cost of gas connection as per the cities: 

How to Get a Second Gas Connection

Getting a second gas connection in India is possible, but it comes with certain rules and guidelines. Households typically have one active LPG (liquefied petroleum gas) connection. However, under specific circumstances, you can apply for a second connection legally.

1. Valid Reason for Second Connection

A second gas connection is usually allowed if:

• Two separate kitchens exist in the same house.
• You are living separately in a joint family setup.
• You require another connection for commercial use (note: this must be a commercial LPG connection, not domestic).

2. Documents Required

To apply for a second gas connection, you need:

• Aadhaar card or a valid ID proof
• Address proof (ration card, electricity bill, rent agreement, etc.)
• A declaration stating the purpose of the second connection
• Proof of a separate kitchen (in some cases)

Also Read: A Complete Guide To AC Maintenance: Things To Keep In Mind

3. Steps to Apply

• Visit the nearest gas agency (Indane, Bharat Gas, or HP Gas).
• Fill out the KYC form and provide all required documents.
• Submit a written application stating the need for a second connection.
• Wait for verification by the gas agency.
• If approved, you will receive a new connection with a cylinder, regulator, and booklet.

As per government rules, holding two domestic connections at the same address is not allowed unless a valid separation is proved. Using one domestic connection for multiple households is also against the law. You can always register your LPG connection with your Aadhaar for transparency and subsidy benefits.

Also Read: 13 Frequently Asked Questions About LPG Gas Cylinder

How to Raise a Request for LPG Gas Cylinder Refill 

Raising a request for an LPG gas cylinder refill is a straightforward process, ensuring that you never run out of cooking gas. Here’s how you can do it:

1. Contact Your Gas Agency: Reach out to your local gas agency where you have your gas line connection. You can find their contact number on your receipt or through their official website.
2. Mobile Apps: Most LPG providers, like Indane, HP Gas, and Bharat Gas, have mobile apps. Download the respective app, log in with your account details, and navigate to the refill request section.
3. SMS Service: You can also raise a request via SMS by sending a specific code to the designated number of your gas supplier. Check your provider’s website for the exact format.
4. Online Portal: Visit the official website of your gas provider. Look for the “Refill Request” option, log in, and fill out the necessary details to place your order.
5. Customer Care: If you prefer speaking to someone, call the customer care number of your gas provider. They can assist you in placing the refill request.

We hope you now have an idea of what you should do when you need to get a gas line connection. The process is easy when you know which documents to carry. With the convenience of online form fill-ups, it has become easy. Of course, check the process throughout before applying. 

Need a Backup While You Sort Out Your LPG Connection? 

Getting a new LPG gas connection may take a few days. If you have moved into a new apartment and cannot wait, an induction cooktop can help with your everyday meals. Induction cooktops need no gas supply and no paperwork. We also offer induction cooktops for rent so that you do not have to commit to a long-term purchase. So, check out our induction on rent and keep it for as long as you need it!

Also Read: Is Cooking On Induction Cooktop Cheaper Than LPG?

Frequently Asked Questions

1. How to get a gas connection in Bangalore?
To get a gas connection in Bangalore, you need to visit the nearest LPG distributor with the required documents such as identity proof, address proof, and a passport-sized photograph. After applying, you will receive a connection after verification and payment of the applicable fees.

2. Can I have 2 LPG connections?
Yes, you can have two LPG connections, but it typically requires approval from the authorities, and you must comply with specific guidelines. You will need to provide valid reasons for needing an additional connection, and both connections should ideally be from the same gas agency.

3. Can a husband and wife have two gas connections?
Yes, a husband and wife can each have separate gas connections if they live at different addresses or can justify the need for individual connections. However, they must follow the regulations set by the gas agency and provide the necessary documentation for each connection.

4. How many gas connections can a person have?
A person can typically have one LPG connection per household, but they may apply for a second connection under specific circumstances, such as for a commercial establishment. 

5. Can I get a gas connection without local address proof?
Obtaining a gas connection without local address proof can be challenging, as most gas agencies require it for verification purposes. However, you may be able to provide alternative documents, such as a rental agreement or a letter from your landlord, to establish your residency.

6. What is the total price for a Bharat Gas new connection (for 14.2 kg)?
The price for a new Bharat Gas connection for a 14.2 kg cylinder is ₹1,450 in most parts of India, while it is ₹1,150 in the North Eastern states. Additionally, a pressure regulator costs ₹150, making the total initial expense between ₹2,000 and ₹3,500.

7. What is the total price for an Indane Gas new connection (for 14.2 kg)?
The price for a new Indane gas connection for a 14.2 kg cylinder is approximately ₹1,450, which includes the cost of the cylinder and security deposit. Additionally, the pressure regulator typically costs around ₹150.

8. Can anyone get a new LPG gas connection?
Yes, new LPG gas connections are currently available across the country. To obtain a connection, individuals can apply online or visit their nearest distributor, provided they have the necessary identity and address proof documents.

9. Can I get a gas connection without local address proof?
Yes, it is now possible to obtain a gas connection without local address proof, thanks to recent changes in regulations by the Indian Oil Corporation. You can use alternative documents, such as a rental agreement or a letter from their landlord, to establish residency when applying for a new LPG connection.

10. How to transfer gas connection?
To transfer a gas connection, start by gathering the necessary documents, including identity proof, address proof, and your gas connection voucher. You can visit your current gas distributor to submit a transfer request along with the required documents. Once approved, provide the new distributor with the transfer voucher and proof of your new address to complete the process.