1. What is RentoMojo?

We’re an online rental company and we’re here to offer you easy access to a smarter & better lifestyle. Our services let you rent lifestyle essentials like furniture, appliances, electronics, fitness and more at affordable prices. Renting is IN, and you too can join the revolution by making the smart choice with RentoMojo.

2. Which cities do you provide your services in?

We’re currently operational in eight cities: Bangalore, Mumbai, Pune, Delhi, Noida, Gurgaon, Hyderabad & Chennai.

3. Is there a minimum period for which I must rent out a product? What if I want to end my rental contract before that period?

Yes, you are given a choice between our various minimum usage tenure plans. The monthly rents we charge are dependent on the minimum tenure you are willing to rent out the products for at the time of booking your plan. The longer the tenure you choose, the cheaper is the monthly rent that we offer.

You can, of course, choose to end your rental subscription, anytime post taking delivery of products. However, in case you are ending your rental subscription before meeting your chosen minimum rent tenure, then you are liable to pay a small early closure charge as per your rental contract.

In case you end your subscription anytime post meeting your minimum commitment tenure, then no early closure charge will be asked of you, only the pro-rata rent for the month and damage charges (if any).

4. What are the minimum usage tenures available for me to rent out a product for?

Currently, we offer a minimum 1 month, 3 months, 6 months, 12 months, 18 months and 24 months plan on our products in decreasing order of monthly rent and increasing order of early closure charge (should you decide to end your rental contract before meeting your chosen minimum usage tenure).

You can continue to rent the product for as long as you wish; there is no limit on usage. Your rental contracts only ends when you decide. Your monthly rent remains the same as per your last chosen minimum tenure (unless you manually extend your minimum usage from your customer dashboard in which case you can avail a cheaper monthly rent).

Please reach out to our representatives on 1800-102-6601 (9 AM - 6 PM) to know more.

5. Why do I have to pay a security deposit for my rented products?

A fixed minimal amount is collected as security deposit on your RentoMojo subscription as soon as you checkout with your rental plan. This amount is fully refundable if the products are returned to us in good condition, after you meet the minimum tenure of usage that you would’ve opted for.

6. Is there any free trial policy by which I can try out the rental service for free?

Yes, absolutely. We have a 7-day trial policy on all our products. If you return the product anytime within 7 days from taking delivery, neither any rent nor any early closure charge will be asked of you.

Damage charges are still applicable in case there is any major damage incurred on the product within these 7 days.

7. I am a house owner, how can I benefit from these plans?

Furnished apartments demand a premium house rent when compared to unfurnished ones. If you want to turn your unfurnished apartment into a fully furnished one, you can do so at a lower monthly charge then the house rent you would’ve paid for a fully furnished one, by opting to rent from our selection of tailor-made home furnishing packages.

1. What steps are involved in renting out a product from Rentomojo?

Renting from Rentomojo is a simple process -

• 1. Choose the product you wish to rent out.

• 2. Select a minimum usage tenure that you are comfortable with renting the product out for.

• 3. Enter your phone number and address details.

• 4. Pay the security deposit for the products you wish to rent.

• 5. Submit a few basic documents for our KYC (risk assessment team) to verify.

• 6. Schedule the delivery for the products and take receipt of them from our delivery agent.

• 7. Enjoy a stress free life of renting by paying the total monthly rent for your products on the 1st of every month.

• 8. Once you’re done using the product, end your subscription whenever you wish and schedule a time for our team to come and pick-up the products.

• 9. Settle whatever is the final bill / dues for your subscription and collect the refund on your security deposit. Voila.

2. What do you mean by minimum usage tenure? Is there a minimum period for which I must rent out a product? Can I end my rental subscription anytime?

Minimum usage tenure refers to the minimum number of months you are willing to rent out the product for, in order to avail a special monthly rent for your products.

You can, of course, choose to end your rental subscription, anytime post taking delivery of products. However, in case you are ending your rental subscription before meeting your chosen minimum usage tenure, then you are liable to pay a small early closure charge as per your rental contract.

In case you end your subscription anytime post meeting your minimum commitment tenure, then no early closure charge will be asked of you.

3. How do I pay my deposit and rent?

Payments are super easy & highly secure on RentoMojo. You can pay the total security deposit for all your rented items at the time of placing your order via debit card/ credit card/ UPI / net-banking / payment wallets.

The total monthly rent for all your rented items is due on the 1st of every month and can be paid online through your RentoMojo customer dashboard. We will send a link to your registered email ID as well as an SMS on your registered phone number, to the payment portal on your Rentomojo customer dashboard.

You may also connect your credit card or opt for NACH payment, where the rent amount will be auto-deducted every month from your account. It’s a very simple and safe process for you to avoid any payment hassles.

Your first & last month's rent is calculated on a pro-rata basis from the date of delivery. Billing cycle is 1st to last of that month.

4. Is there any rental contract for the products I choose? What are the terms?

We have a simple contract that you need to sign when the products arrive at your home. Contract includes basic terms of renting, payment, refund, damage and early closure policies. Please note that some terms in our contracts are subject to change anytime as per Rentomojo’s discretion. You will be notified as soon as a modification is made to your existing contract.

You can read more about the T&Cs here .

5. What documents are required to get into the contract?

For our easy KYC (customer risk assessment) process we require the following documents at the time of signing the contract.

• 1. Photo ID proof(any one):Passport/PAN Card / Driving License / Aadhar Card.

• 2. Address proof (Any one) : House rental agreement / Address proof on company letterhead / Govt. issued proof / Bank Statement

• 3. NOC from the owner if you are living in rented house.

Yes, the document submission is mandatory. Rest assured, your details are safe with us :)

6. What are the available modes of payment?

You can pay us through net-banking / credit card / debit card / UPI / payment wallet.

7. What if I damage the product?

Damage which makes the furniture functionally unusable is chargeable. The amount will be decided by RentoMojo on a case to case basis. Normal wear and tear which does not cause functional damage to the products due to usage is absolutely free .

8. In case I’m moving, is there a relocation cost to move your products?

During the tenure of contract if you are relocating within the same city, we will relocate the rented products from RentoMojo free of cost. Just inform us 7 days prior and we will close your order and deliver the same products in the new city you are relocating to.

9. What happens if I want an early closure (termination) or extension of my minimum usage tenure?

You can request for early closure of the contract for any of your rented products from the Closure tab on your customer dashboard. You may be asked to pay a small early closure fee which depends on the minimum tenure you had opted for when booking your plan. This fee will be a multiple of the monthly rent you were paying and will be billed to you along with the “Pro rata” rent for the items you wish to return.

You can request to extend your minimum usage tenure, in order to avail the cheaper monthly rent, from the Extension tab on your customer dashboard. Post extending, if you wish to return the product before meeting your new minimum usage tenure, then you may be liable to pay a small Early closure fee when closing your subscription.

You can also continue to rent the product without extending to a new minimum tenure. In this case, your monthly rent will remain the same, and no early closure charge will be asked of you in case you are returning the product anytime after meeting your minimum tenure.

If there is no action from your end after crossing your minimum rental tenure, your contract is automatically renewed month on month. Your rental contract only ends whenever you wish it to.

10. How do I learn more about a product or the rental process?

In case you have questions about a product, please write to our customer care and we will get back to you within 24 hours. You can also chat with us between 9 AM to 6 PM on our website by clicking the chat icon.

You could additionally reach out to us on 1800-102-6601 (9 AM - 6 PM) to know more.

1. Do I have to pay for delivery and installation?

We don’t charge for delivery, ever. We deliver and pick up the products absolutely free of cost and as per your schedule.

For some of the heavier goods which need skilled labour for installation, we do charge a small installation fee. When booking products for renting, you will be clearly shown the breakup of monthly rent, one time deposit and one time installation fee (if applicable).

Our delivery staff will discuss with you, placement of the products as per your preference and install accordingly. In case delivery has to be made at a location without an elevator, there will be a nominal labour fee charged to convey the products which will be collected in cash at the time of delivery; the amount will vary basis order size and floor level.

2. What is the delivery time of the order?

After completion of payment, please upload the necessary documents for our KYC (customer risk assessment) team to verify. Once verified, your order will be delivered within 2-3 days. In case we need a few more documents, we will reach out to you for the same.

1. What happens when my minimum usage tenure is over?

Absolutely nothing. You can continue to rent the product for as long as you wish at the same monthly rent you were paying earlier. In case you wish to return the product now, you can do so from your customer dashboard. You will only be billed the “Pro rata” rent amount for your last month’s usage. No early closure charge will be asked of you.

If there is no action from your end after crossing your minimum rental tenure, your contract is automatically renewed month on month. Your rental contract only ends whenever you wish it to.

If however, you feel that you are sure to keep the product for a longer period then you can request to extend your minimum usage tenure, in order to avail the cheaper monthly rent, from the Extension tab on your customer dashboard.

Post extending, if you wish to return the product before meeting your new minimum usage tenure, then you may be liable to pay a small Early closure fee when closing your subscription.

2. When do I get my deposit back?

We will pick up the products on the completion of your rental tenure, and upon successful Quality Check, we will immediately initiate the refund of your security deposit to your registered bank account in 5 working days. No interest is paid on the deposit amount.

3. What is the return policy?

In the unlikely situation of damaged furniture arriving at your doorstep but if it is damaged, we won't ask any questions and take the furniture back with us. You can read more about it following this here .

4. What if I don't like the product at the time of delivery?

We make sure that all the products are new or almost new when they reach without any compromise on quality. There are a series of stringent quality checks that are undertaken on every piece of furniture before delivery. However, if you don’t like the products at the time of delivery - there will be no questions asked. Love it or return it!

5. Are there any charges for cancellation?

No, there are no cancellation charges as such. However, in the event that you have placed an order for multiple items and the delivery agent has reached your doorstep, and you wish to cancel all your chosen items, then you may be liable to pay a cancellation amount upto Rs 100/-.

1. Which cities are smartphones, smart devices and laptops available in?

We’re currently operational in Bangalore, Delhi, Gurgaon, Mumbai, Noida, Chennai, Hyderabad & Pune. While we are planning to expand smartphones, smart devices and laptops to more cities, keep checking this space for updates.

2. Is there a minimum period (tenure) for renting?

Depends on the minimum tenure you opt for when booking your rental plan. Currently, we offer Minimum 1 Month, 3 months, 6 months, 12 months, and 18 months on our smartphones and laptops in decreasing order of monthly rent (and increasing order of early closure charge).

You can modify your chosen minimum tenure anytime from your customer dashboard to avail the lower monthly rent on longer minimum tenures. Choosing a longer minimum tenure when booking your rental plan ensures that you avail a lower monthly rent. However, in case you wish to return the product before your minimum usage tenure has been reached, then you may be asked to pay a small early closure fee as per your rental contract.

You can continue to rent the product for as long as you wish, there is no limit on usage. Your rental contracts only end when you decide. Your monthly rent remains the same as per your last chosen minimum tenure.

Please reach out to our representatives on 1800-102-6601 (9 AM - 6 PM) to know more.

3. Will I be receiving a brand new phone or laptop?

RentoMojo ensures the highest level of quality and functionality of the products you rent from us, in a condition that is as good as new!

4. Will I get accessories along with the product?

As part of your RentoMojo subscription, you’ll receive basic accessories with your product:

• 1. Smartphones: Charger, SIM ejector pin, Backcover, Screenguard.

• 2. Smart Devices: Charger and cable

• 3. Laptops: Power adapter and battery

5. Can I upgrade/ swap the rented products?

No, but you can close your subscription and place a new order for the product you’d like to rent and upgrade to. However, we are working on a new upgrade / swap feature through which you can change your device on the fly with minimal change to your month rent / deposit.

Keep checking this space for more updates around this.

6. I am moving out of the city. Can I relocate the product with me?

Unfortunately, not. We suggest that you close your subscription and place a new subscription order for the product in the new city, subject to availability. In case of early closure of subscription, you will be liable to pay the early closure charges.

7. Why do I have to pay a deposit amount?

A fixed minimal amount is collected as security deposit on your RentoMojo subscription. This amount is fully refundable if the products are returned to us in good condition after you meet the minimum tenure of usage that you would’ve opted for.

8. I have just subscribed to a RentoMojo product. How long will the delivery take?

After you have subscribed and made the payment, we will do a quick verification of your profile. Once your profile is verified, we’ll deliver your product within 2-3 working days.

9. How do I schedule my delivery?

Once your profile is verified, our team will call you to schedule the delivery of your product based on your availability and preference.

10. Do I have to pay for delivery?

Not at all. Our team will handle the delivery of your RentoMojo product, free of cost!

11. Do I need to install/ uninstall any applications before or after using the products?

Yes, you can install/ uninstall apps on the product as long as it does not affect its functionality or usability. However, we highly recommend resetting the smartphone / laptops to their factory settings before our pickup agent comes to collect your product.

12. What if I’m not happy with the product delivered?

Every RentoMojo product is checked in a stringent manner to ensure its functionality and quality. In the rare event that you receive a wrong/ damaged product, please raise the issue at the time of delivery and we’ll arrange for a replacement, free of cost. In case of minor damage(s) notified at the time of delivery, our team will record its photo and description on the delivery receipt.

13. Can I cancel/ close my subscription?

You can cancel an order anytime before we scheduled its delivery. We’ll refund the amount paid by you in the form of RentoMoney that will reflect in your dashboard, which you can redeem on renting any of our products.

Post accepting the delivery of the smartphone / laptop, you can choose to return the product and end your rental plan, anytime. However, in the event you are returning the product before meeting your minimum usage tenure that you opted for, you will be asked to pay a minimal early closure charge along with the “Pro rata” rent for the last month of usage.

In case you return the product after meeting your minimum usage tenure, then you will only be asked to pay the “Pro rata” rent for the last month of usage along with any damage charges (if applicable).

Please reach out to our representatives on 1800-102-6601 (9 AM - 6 PM) or go to your RentoMojo customer dashboard to close your subscription.

14. What is your refund process?

Once your subscription is closed, our team will review and check the received product for any internal/ external damage. If the product is found to have its functionality and quality intact, we’ll initiate the refund process. In the case of damages or pending rental dues, an amount will be deducted from your security deposit.

15. When will I receive my deposit refund?

Refund is initiated once your subscription is closed and will be processed within 15-21 working days.

16. Do I need to submit any documents to subscribe? Can I submit someone else’s documents?

Yes. After you place your RentoMojo order, your profile will have to be approved with a quick verification. For an easy KYC process, we require details including but not limited to:

• 1. PAN Card

• 2. Photo ID proof: Passport/ Driving License/ Aadhar Card

• 3. Social proof: Facebook and LinkedIn

• 4. Alternate contact number

• 5. For salaried individuals: Proof of employment (Company name and email ID)

• 6. For self-employed individuals: Current address proof, business registration certificate and GST certificate

• 7. For students: Nominee and college details

• 8. For homemakers/ housewives: Nominee details

• 9. Can someone else subscribe on my behalf or vice-versa?

No, we only accept orders placed by the person who will be using the product.

17. What methods of payment do you accept?

You can pay for your RentoMojo rental subscription via net-banking/ credit card/ debit card/ UPI/ payment wallet.

18. Is there a penalty on late payments?

Yes, any payment made after the due date will incur a late fee, calculated on your rental amount. After the due date, you will be charged:

• 1. 10% on the 11th day of the month

• 2. Additional 5% on the 18th day of the month

• 3. Additional 5% on the 25th day of the month

19. How safe is my data?

All your data recorded in your rented product will always remain safe. Before returning the product at the end of your subscription tenure, please ensure that you backup/ store your data (contacts, images, audio, videos, files, software and passwords) elsewhere. In case you forget to delete it, our team will format the product on receiving it at our warehouse and all your data will be irretrievable.

20. What do I do if the product gets lost/ damaged or starts malfunctioning?

Any damage to the rented product will incur charges of up to the existing market value of the product, at the time of such damage being detected by our representatives. Damages include but are not limited to:

• 1. Dents, scratches, breakage, chipping

• 2. Cracked display

• 3. Exposure to liquid/ dampness/ moisture/ sand

• 4. Hardware and software tampering including jailbreak, rooting, unlocking boot ROM

• 5. Bending of the frame/ modifications

• 6. Unauthorized repairs

• 7. Tampering of the serial number

• 8. Malware installation

• 9. Any other cause not arising due to manufacturing defect of the product

In case the rented product is lost/ misplaced/ stolen, notify us immediately via email or call, and file an FIR with the jurisdictional police station and share a copy of it with RentoMojo. You may choose to either file the FIR on your own or assist us in filing it. You will, however, have to pay a penalty amounting to the existing market value of the product, at the time of such incident being notified.

Please reach out to our representatives on 1800-102-6601 (9 AM - 6 PM) to know more.

21. My rented product needs servicing. What do I do?

Please notify RentoMojo via call or email if you detect the need for servicing. RentoMojo will assist in resolving the issue over call/ email. In case the issue is not resolved, we’ll send a representative within 2-5 days from the date you raised the issue to assess the service requirement. If not resolved by the representative, the product will be picked up and we’ll deliver a temporary basic product during the servicing period. Once the original product is repaired, we’ll deliver it to you and pick-up the temporary product. However, you will be liable to pay for any quality assessment check (QC) or service charges incurred by RentoMojo for the service. In case of a manufacturing defect, you will not be held liable to pay the charges for the service.

We strongly recommend that you backup/ store your data (contacts, images, audio, videos, files, software and passwords) elsewhere as the product servicing may lead to deletion of data and reformatting of the device.

22. Can I rent more than one product?

Yes, you could. However, our risk assessment team may ask to check your financial credentials / credit history, with your consent, to approve of your request to rent multiple Smartphones / Laptops.