Cancellation Policy

Anything you don’t like about the order?
Well, read on to find out how you can change it.

1. How and till when can I modify my order ?

You can modify your order items up until one day before the agreed delivery date. You can email us the modification details or call us. Delivery time and date may change due to modification. If you modify the order items up until one day before delivery, rent and deposit will be charged as per new items in the order according to rates mentioned in the website at the time of ordering. This is a non transferable contract. As a customer and party to the contract, you cannot shift items from address mentioned in this delivery address to anywhere else. In case of change of address you are advised to inform RentoMojo 2 weeks prior to shifting and only after submission of the new address and the revised address proof, shifting will be conducted.

2. What is the procedure for cancelling an existing order ?

Once delivered, an existing order cannot be cancelled. You can cancel your order up untill one day before the agreed date of delivery without any extra cost. You can place a cancellation request by emailing or calling us.

3. Can I return a few items or the entire order if I do not like the items during the time of delivery ?

Only items with major defects or non-functionality will be taken back. No item will be taken back on the basis of dimensions as all the dimensions are mentioned on the website and you are advised to check the specified dimensions appropriately before placing the order. However, some genuine issues can be discussed over a call and we may take items back however if pointed out at the time of delivery. Once the RentoMojo team personnel leave your premises with you confirming satisfaction basis your order and what was delivered, a return may not be availed by you.

4. Can I modify my tenure after placing my order?

If your order has not been delivered, you can simply get in touch with our customer care team to modify the tenure. In such a scenario, your monthly rental amount will be calculated basis the revised tenure. However, once your order has been delivered, you can modify the contract tenure as per the following flexi-tenure policy. In case of early termination, you can request for closing the order by informing us 2 weeks prior to the selected closure date. The difference in monthly rental rates between 'Contract tenure' (the tenure selected at order placement) and 'Actual tenure' (effective tenure at early closure) will have to be paid.
The amount due will be calculated as: (Actual tenure rent - Contract tenure rent) * No. of months of Actual tenure.
The applicable tenure rates for early closure are:
Upto 3 month's: Full 3 month's rental due
3-6 month's: 3 month's rental rate
6-9 month's: 6 month's rental rate
9-12 month's: 9 month's rental rate
12-18 month's: 12 month's rental rate
18-24 month's: 18 month's rental rate
Similarly, the contract for your order/one or more items from the order can be extended for the desired period by notifying us 2 weeks prior to the end of the contract.