Safety precautions
during COVID-19

We’re taking strict measures to ensure that your products are delivered with the highest quality of safety assurance.

  • Live updates

    about our business continuity

  • 21st

    May

  • Noida: Resumed on-ground operations, including fulfilment of all orders and services.

  • 20th

    May

  • Mumbai, Pune & Hyderabad: Resumed on-ground operations, including fulfilment of all orders and services.

  • 12th

    May

  • Bengaluru and Gurgaon: Resumed on-ground operations, including fulfilment of new/pending orders and all services.

  • 4th

    May

  • Extended suspension of on-ground operations in all eight cities as per Govt. mandate for nationwide lockdown until May 17th.

  • 14th

    April

  • Extended suspension of on-ground operations in all eight cities as per Govt. mandate for nationwide lockdown until May 3rd.

  • 24th

    March

  • Suspended on-ground operations as per Govt. mandate for nationwide lockdown until April 15th.

  • 16th

    March

  • Implemented work-from-home for the safety and well-being of our employees.

    Set-up 100% remote customer service for all queries and concerns.

  • 2nd

    March

  • Initiated safety measures and training for all employees. Provided gloves, masks, and sanitizers across all offices and warehouses.

    Set-up contingency team to identify concerns and point of action for the future course of events in light of the pandemic outbreak.

Precautions to ensure a safer rental
and delivery experience for you

  • Minimal contact delivery

  • Personnel temperature and safety check

  • Use of protective masks and gloves

  • Contact tracing via Aarogya Setu app

Other safety measures at our warehouse

  • Sanitization
    stations

  • Strict social distancing protocols

  • Mandatory temperature checks

  • Regular disinfection of all products

  • Heightened hygiene practices

  • Safety and training based on WHO guidelines

Frequently Asked Questions

  • Can I place a new rental order during the lockdown?
  • When can I expect my order to be delivered?
  • Can I place a closure request during the lockdown?
  • I have already raised a closure request for my rented product. When can I expect it to be picked up?
  • I have raised a service request for my rented product. When can I expect it to be resolved?
  • What if the lockdown continues beyond the current lockdown lift-date?
  • I have some additional questions about my subscription. What should I do?