Safety precautions
during COVID-19

Yes, you can still pick your choice of product from our wide range of collection and place an order through our website or app (Android & iOS). In case of any doubts or queries, we encourage you to use the chat feature on the website/app. Additionally, you can write to us at jo@rentomojo.com or reach us on chat between 9 AM to 9 PM for any further assistance.

After placing an order and post-successful customer KYC, our team will get in touch with you and schedule a delivery for your order. Keeping in line with the Govt. directives and city-specific mandates, please expect a delay in order fulfillment.

To know more about our latest operational updates,

Yes, you may place a closure request for your rental product under 'Requests' from your customer dashboard on the RentoMojo website. Owing to the nationwide lockdown, the earliest pick-up date will be scheduled to the date on which the lockdown is expected to end. While the pick-up date is subject to change as per further orders from the Government, please note that you will be billed until the date of the actual pickup of the rented products.

To know more about our latest operational updates,

In adherence to the Govt. mandate on the nationwide lockdown, we have suspended all on-ground activities including, pickup, delivery, and service requests in our operational cities. As soon as we have permission from the Government to resume on-ground activity, our customer support team will contact you to schedule a pickup to the earliest possible date for closing the subscription of rented products. Please note that you will be billed until the date of the actual pickup of the products.

To know more about our latest operational updates,

Owing to the nationwide lockdown, we have paused our ground operations until further notice from the Government. Unfortunately, any service requests involving the movement of products will be delayed until further notice. These include all services apart from Transfer of Ownership’ and ‘General Queries’. As soon as we have permission from the Government to resume on-ground operations, our customer support team will contact you to schedule the earliest possible date for our team to resolve your service requests.

To know more about our latest operational updates,

If the Government decides to prolong the lockdown, we will have to adhere to the orders and continue the suspension of our on-ground operations in the best interests of everyone's safety. Rest assured, our customer support team will reschedule your delivery and service requests to the earliest possible date post lockdown, so that you may start enjoying your new rental products at the earliest.

To know more about our latest operational updates,

You can raise a general query request from your customer dashboard on the RentoMojo website. This is the best and fastest way for us to serve you. Additionally, you can write to us at jo@rentomojo.com or reach us on chat between 9 AM to 9 PM for any further assistance.